Art Terms & Conditions
This page states the terms and conditions under which you use the www.txengo.com website, at home. Use of the Txengo website constitutes full agreement with these Terms & Conditions are stated below.
1. Payment for Goods & Delivery Charges
Txengo can only supply goods that are ordered online via the website, email, telephone. All payments, including shipping costs, must be paid by bank transfer. Txengo will not accept any other form of payment. All transactions are completed on a secure server and Txengo will process all card transactions in store.
Txengo is not responsible for parcels damaged during shipping.
Txengo is not responsible for international duties or taxes. All international duties and taxes in relationship to your order are the responsibility of the purchaser.
2. Delivery Times
Orders are collated at 9am Monday to Thursday. All orders received after 9am will not be dispatched until the next shipping day. All UK parcels are shipped via the 1st Class Recorded ‘Signed For’ service.
3. Prices
Prices are as stated on the website and are subject to change at any time without notice.
4. Txengo warranties
Txengo is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.
5. Limited Liability
Except in relation to liability for death or personal injury Txengo’s liability for negligence shall be limited to the total value of the transaction. Txengo shall not be liable for any indirect, consequential, or special losses even if Txengo has previously been advised of the likelihood of such losses.
6. Availability of the Website & Goods
Txengo will use all reasonable endeavours to ensure that the website does not have any problems and that the goods displayed are available. However we cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the case of an ordered item becoming out of stock, items will be allocated on a time-ordered basis and a full refund offered to all excess orders.
7. Typographical Errors
In the event that a Txengo item is mistakenly listed at an incorrect price, Txengo reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Txengo reserves the right to refuse or cancel any such orders whether or not the order has been confirmed.
8. Intellectual Property Rights
The rights in the designs and content of this website are owned by Txengo. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.
9. Returns & Exchange
All products sold at www.txengo.com are verified by us as the genuine article.
Txengo is confident you will be satisfied with your purchase however if not, returns are accepted within 14 days of receipt or one month of purchase, whichever comes first. As long as the piece is returned mint within their original packaging alongside original proof of purchase Txengo is happy to exchange or refunds are available at the gallery’s discretion.
Shipped artworks can be returned to us via post and refunded minus the shipping and packaging cost. Txengo cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do have to return any item, kindly use a trackable system such as a parcel delivery or courier service.
However, once it has left the UK, Txengo cannot be held accountable for damages or imperfections in a framed artwork, and our guarantee becomes immediately void.
All orders found to be faulty or not as described will be refunded in full after we have received the item back at with Artist. All orders found to be faulty or not as described must be reported to hello@txengo.com, with photographs within 14 days of receipt otherwise all guarantees and insurance are expired. Txengo will endeavour to replace items after this, however this is not guaranteed.
All refunds will be processed in GBP. We cannot be held accountable to changes in exchange rates.
If you have any problems with your order or wish to cancel/exchange an artworks please contact us to arrange a refund, replacement or exchange. These terms and conditions do not affect your statutory rights as a consumer.
10. Privacy & Cookies Policy
Txengo acknowledges that it is bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and certainly will not sell it to others. For more information about our Privacy and Cookies Policies, please see Privacy & Cookies.
11. Right to alter Terms & Conditions
The Txengo website is constantly changing and these terms and conditions may be updated from time to time. Txengo reserves the right to change the terms and conditions without notice.
12. Third Party Links
In an attempt to provide increased value to our visitors, Txengo may link to sites operated by third parties. However, even if the third party is affiliated with Nelly Duff, Txengo has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Nelly Duff. These linked sites are only for your convenience and therefore you access them at your own risk.
13. Variations in Artworks
All artwork descriptions and dimensions listed on the website are intended to be as accurate as possible. However, sizes can vary from print to print. Please do not purchase pre-made frames in advance of receiving and thoroughly checking an artwork. We cannot be held accountable for any framing costs incurred in any circumstance.
14. Edition numbers
Upon the completion of your order you are automatically assigned an edition number that will be listed in your confirmation email on the purchase of a limited edition print. However, we cannot guarantee that this will be the edition number you will receive. We will always endeavour to send you your artwork in absolutely mint condition and within the delivery time you select on checkout, to ensure we achieve this, it can mean that we will assign you a new edition number if the one selected was not in mint condition, or off site. If you would like to request a specific edition number, or would like to request the one you are assigned in your confirmation email, please get in touch as soon as you have placed your order to allow time for your preferred edition number to be confirmed. We do our best to make sure you receive the edition number you are originally assigned, but we can never fully guarantee this will be the case. If you would like to confirm your exact edition number prior to dispatch, give us a call or drop us an email to do this.
Edition numbers cannot be changed after your order has been dispatched, and if you would like to change edition number once your order has arrived with you, the customer is responsible for all costs incurred. If you would like to request a specific number, please contact the gallery as soon as your order is made.
Many thanks for reading,
Best
Txengo and the team.
