Returns Policy

Returns Policy

All products sold at txengo.com are verified by us as genuine articles. Txengo is confident you will be satisfied with your purchase.

Refunds Policy

In the unlikely event that you are not satisfied with your artwork(s), you are entitled to cancel your purchase and receive a refund within 14 days of receiving your order. Shipped artworks can be returned to us via post and will be refunded minus the shipping and packaging cost. All refunds will be processed in GBP. We cannot be held accountable for changes in exchange rates. These terms and conditions do not affect your statutory rights as a consumer.

Returning your Artwork

To qualify for a refund, artwork(s) must be returned to us in mint condition, within the original packaging and accompanied by an original proof of purchase within 14 days of receiving your order. Should artworks return damaged or lost in transit, Txengo cannot issue a refund.

Repackaging your Artwork (Framed & Unframed)

Ensure your frame is firmly secured with the foam corners, foam edges, and the cardboard cover.